Contact IncidentBot
The fastest way to reach us is email. One address handles every question, and it reaches the people who can answer it: [email protected].
Write to [email protected]
Tell us who you are, which workspace or plan the question is about, and what you need. For product issues, include the incident number or the integration involved, which saves a round of questions.
Product support
Setup, integrations, schedules, escalation policies, the Slack app, status pages and postmortems. Many answers are already in the incident management software FAQ.
Sales and Enterprise
Seat counts, annual billing, SSO and SCIM, data residency, the paging uptime SLA and migration from Opsgenie or PagerDuty. Plans are on the pricing page.
Billing
Invoices, changes to seats, switching between monthly and annual billing, and cancellation.
Security
Security questionnaires, DPA requests and questions about how data is handled. Our practices are described on the security page.
Want to see the product first?
The incident simulator demo runs a sample incident in your browser with no account.