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IT alerting software and IT alert management system for operations teams

IncidentBot is IT alerting software that takes alerts from monitoring tools, cloud consoles and email-only systems, pages the on-call technician by push, SMS and voice, escalates when nobody answers and updates employees on a status page. Plans start at 24 USD per user per month billed annually, with read-only stakeholders free on every plan.

An IT operations team gets alerts from everywhere: server monitoring, cloud consoles, backup jobs, firewalls, printers that only know how to send email. Most of it is noise, and the one alert that matters arrives at 2 a.m. in a shared inbox nobody reads at night. IncidentBot routes every alert to the right on-call technician, escalates when nobody answers and keeps the rest of the company informed, whether you run IT for one organization or for many clients.

Run a sample incident

Alert intake, IT operations

SourceAlertResult
Email Backup job failed on file server Paged storage on-call
Webhook Disk above 90 percent on print server Grouped, no page in business hours
CloudWatch VPN gateway health check failing Incident opened, SEV2
Grafana Wi-Fi controller offline, EU office Paged network on-call

Alert management software for mixed infrastructure

IncidentBot connects to Datadog, Prometheus Alertmanager, Grafana, CloudWatch and Sentry, and accepts alerts from anything that can send an email or call a webhook. That covers most of the tools an IT team inherits over the years.

Run a sample incident
  • A dedicated inbound email address per service, for appliances and legacy systems.
  • Webhook endpoints for scripts, backup tools and other monitoring products.
  • Routing rules by source, host, subject line or tag, so each alert lands with the right team.
  • One view of open alerts and incidents, instead of a folder per tool.

Alerting software that pages only when it matters

Grouping and deduplication rules on Team and above collapse repeat alerts into one incident, so a flapping switch does not send forty pages. Maintenance windows silence alerts during patch nights and scheduled changes, and low-urgency alerts wait for business hours instead of waking a technician. More on routing and noise reduction on the incident alerting page.

On-call rotations and escalation for IT staff

Technicians are paged by mobile push, SMS, voice call and email, with Slack as an extra channel. If the first person does not acknowledge in time, the escalation policy moves to the next tier.

Rotations and escalation are described on the on call management page.

  • Weekly or daily rotations per team, with overrides for leave and swaps.
  • Escalation tiers with timeouts, ending with a team lead or IT manager.
  • Calendar sync, so shifts appear next to meetings.
  • On-call load report, to keep night pages spread fairly across the team.

Tell users before they open a ticket

When a business service is down, a private status page tells employees that IT already knows and is working on it. Updates are drafted from the incident and published in one click, and users subscribe to the services they rely on. Service desk agents follow incidents as stakeholder viewers, included on every plan and not billed. See the status page app for public and private pages.

IT alerting software for managed service providers

MSPs route alerts from each client to the right team while one pool of technicians covers the on-call rotation. On Business, audience-specific status pages give each client its own page, and SLA and uptime reporting per service supports monthly client reviews. MTTA and MTTR per client service come from incident tracking.

From the alert to the review

An alert is only the start. When a major incident needs several people, /incident in Slack opens a dedicated channel with roles, severity SEV1 to SEV4 and a live timeline, or technicians work the incident from the web app. The resolved incident becomes a postmortem draft with action items that go to Jira or Linear. The full IT picture is on the incident management system software page.

Plans for operations teams

Pricing is per responder seat, meaning a technician who can be on call or act on incidents. Starter fits a small team with up to three schedules and escalation policies. Team adds unlimited schedules, unlimited SMS and voice paging (fair use), grouping and deduplication and maintenance windows, which most IT teams need. Business adds the service catalog, SSO/SAML, audit log and Microsoft Teams. There is no free plan. See the pricing page.

See pricing

Questions

Can IncidentBot read alerts from our email-only systems?

Yes. Each service can have its own inbound email address, and rules on subject line or sender decide the severity and routing.

Do we need Slack to use it?

No. Paging does not depend on Slack. Technicians acknowledge and work incidents from the mobile app, the web app or by replying to the page.

What is the best IT alerting software?

The best IT alerting software for an operations team routes alerts from every source, including email-only appliances, pages by phone at night and escalates on its own. PagerDuty and xMatters suit large enterprises, AlertOps suits cost-focused teams that add status pages as a paid extra, and IncidentBot suits teams that want paging, a status page and free stakeholders on one seat price. Compare them on the xMatters alternative and AlertOps alternative pages.

How much does IT alerting software cost?

IT alerting software usually costs 8 to 41 USD per user per month on list price, billed annually. IncidentBot Starter is 24 USD per user with 100 SMS and voice notifications per user and one status page, and Team is 49 USD with unlimited SMS and voice paging. Stakeholders who only follow incidents are free.

Can we import schedules from Opsgenie or PagerDuty?

Yes. Schedules and escalation policies can be imported from both, so the switch does not start with retyping every rotation.

Make sure the right technician sees the right alert

Connect your monitoring and mail-only systems, set up rotations and let escalation do the chasing. Walk through a sample incident in the incident response platform demo first.

Run a sample incident