Practical guides for engineers and engineering leaders who carry the pager: how to define severity, design rotations and escalation policies, run the first thirty minutes of a major incident and write postmortems people actually read. Each post stands on its own and links to the part of incident management software it relates to.
Free up to 5 users, Standard at 8 USD up to 10 users, Premium at 18 USD and Enterprise at 28 USD, the Status Hub, stakeholder and OpsIQ add-ons, the per-user message allowance and the monthly cost for 5, 15 and 40 users next to PagerDuty, xMatters and IncidentBot.
the free tier for 3 active users, Pro at 20 USD per active IRM user plus the 19 USD platform fee, the 25,000 USD Enterprise minimum, who counts as active and the monthly cost for 5, 15 and 40 users next to PagerDuty, incident.io, Datadog On-Call and IncidentBot.
Free, Starter at 15 USD up to 25 users, Base at 39 USD and Advanced by quote, the SMS and voice allowances, what happens at 26 users and the monthly cost for 5, 15 and 40 users next to PagerDuty, Opsgenie, AlertOps and IncidentBot.
On-Call at 20 USD, Incident Management at 30 USD and the 40 USD bundle, who counts as a seat, committed and on-demand billing and the monthly cost for 5, 15 and 40 responders next to PagerDuty, incident.io, Rootly, Better Stack and IncidentBot.
the 29 USD responder license, status page add-ons from 12 to 208 USD per page, subscriber and monitor packs and the monthly cost for 5, 15 and 40 responders next to PagerDuty, incident.io, Rootly, Squadcast, Grafana Cloud IRM and IncidentBot.
Pro, Premium and Enterprise after the SolarWinds acquisition, SMS overage, the 10 stakeholder cap and the monthly cost for 5, 15 and 40 users next to PagerDuty, incident.io, Rootly, Better Stack and IncidentBot.
Incident Response and On-Call Essentials, the quoted Enterprise tiers, renewal terms and the monthly cost for 5, 15 and 40 users next to incident.io, PagerDuty, FireHydrant and IncidentBot.
Basic, Team, Pro and Enterprise with their limits, the on-call add-on and the monthly cost for 5, 15 and 40 users next to FireHydrant, PagerDuty and IncidentBot.
Free, Pro and Enterprise with their limits, the SMS and voice add-on, what the Freshworks deal means for renewals and the monthly cost for 5, 15 and 40 responders.
every public, private and audience-specific plan with its limits, the costs Statuspage leaves out and the full stack price for 5, 10 and 40 responders.
list prices for every Opsgenie plan, what renewals allow before April 5, 2027 and what Compass, Jira Service Management or IncidentBot cost for 5, 15 and 40 users.
list prices for every plan, the add-ons sold separately and the yearly cost for 5, 15 and 40 responders.
what each version of MTTR measures, how to calculate it and how to use it without gaming it.
a matrix that sets priority from impact and urgency, so the first responder decides in seconds.
a complete plan you can copy, covering roles, severity, communication and review.
what the commander, comms lead and scribe do from the first alert to resolution.
weekly, split, follow-the-sun and other rotations compared by team size and time zones.
ready schedules you can adapt, with hand-off times and override rules.
a short blameless structure built around the timeline and concrete action items.
how to choose tiers and timeouts so every alert reaches someone and nobody is woken without need.
clear definitions with examples, and what each level triggers in paging and communication.
a minute-by-minute checklist for declaring, staffing and communicating a major incident.
The posts follow the incident lifecycle. For scheduling and paging, start with the rotation and escalation guides and then see on call scheduling software. For running incidents, read the playbook and severity guides alongside incident response tools. For learning, the postmortem template and the MTTR guide pair with incident postmortems.
The incident simulator runs a sample incident with the escalation policy you build, a Slack channel, a status page draft and a postmortem skeleton.
Your work email and your team size. That is all we need to set up the account.