FireHydrant plans and prices
| Plan | Price | Responders | What the plan includes |
|---|---|---|---|
| Free | 0 USD | Up to 10 | 2 runbooks, Slack and Microsoft Teams chatbot, 1 public status page, 3 integrations. No on-call scheduling |
| Pro | 25 USD per responder per month, billed annually | Unlimited | 5 runbooks, 1 retrospective template, unlimited public status pages, service catalog, 10 custom fields, 5 integrations, on-call scheduling, unlimited escalation policies, push, Slack, Teams and email notifications, SSO |
| Enterprise | Custom | Unlimited | Everything in Pro plus viewer licenses, unlimited runbooks, private incidents, FireHydrant AI, unlimited custom fields, alert grouping, live call routing, audit logs, SCIM, multiple organizations, SLAs, a dedicated customer success manager |
Source: firehydrant.com/pricing, checked in September 2026. Confirm on their site before you sign.
Why do some sites show FireHydrant at 20 and 44 USD per user?
Some review and pricing aggregators still list older FireHydrant plan names, Starter at about 20 USD and Advanced at about 44 USD per user. Those are not on FireHydrant's current pricing page, which shows Free, Pro and Enterprise. Use the current page as the reference and ask for any older packaging in writing if your contract still uses it.
FireHydrant cost beyond the seat price
Four things decide the real invoice.
- SMS and voice. On Pro, FireHydrant lists SMS and voice notifications as available for purchase, without a public price. For a real on-call rotation, the phone call at 3 a.m. is the whole point of paging, so ask for this number before you compare anything else.
- Integration cap. Pro includes 5 integrations. A typical stack of Datadog, Sentry, CloudWatch, Jira, GitHub and a status page subscriber tool already needs six. Check what counts as an integration in your case.
- Enterprise-only features. Private incidents (security and HR incidents), viewer licenses for stakeholders who only read, audit logs, SCIM and FireHydrant AI are all Enterprise. If you need one, the comparison is against a quoted Enterprise price, not 25 USD.
- Annual commitment. The 25 USD Pro price is billed annually. If your headcount changes during the year, ask how true-ups work.
How much does FireHydrant cost per year?
At list price, a FireHydrant Pro seat costs 300 USD per responder per year before SMS and voice. A 15 responder team pays 4,500 USD a year, and a 40 responder team pays 12,000 USD a year, plus the notification add-on and any Enterprise upgrade. Third-party buyer data suggests annual contracts are often negotiated below list price.
Does the Freshworks acquisition change FireHydrant pricing?
Freshworks closed its acquisition of FireHydrant on January 5, 2026, and says it is integrating FireHydrant into the Freshworks platform as a combined ServiceOps product with Freshservice. FireHydrant's own price list has not changed its structure so far: Free, Pro and Enterprise. For renewals, the practical questions are whether Pro stays available as a standalone plan, whether SMS and voice pricing changes, and whether new capabilities arrive only in the Freshservice bundle.
If your team already runs Freshservice, the combined roadmap may be exactly what you want. If you only need the service desk side to hand work to the right people, a lighter tool to route every ticket to the right person can cover it without buying a full ITSM suite. If you are an engineering team that does not use Freshservice, price your next renewal against standalone incident tools too; our FireHydrant alternative page walks through that switch.
FireHydrant pricing vs incident.io, PagerDuty and IncidentBot
List prices per month at annual billing, for a team that needs on-call scheduling and escalation.
| Team with on-call | FireHydrant Pro | incident.io Team plus on-call | PagerDuty Professional | IncidentBot Starter | IncidentBot Team |
|---|---|---|---|---|---|
| Per responder | 25 USD plus SMS and voice | 15 plus 10 USD | 21 USD | 24 USD | 49 USD |
| 5 responders | 125 USD | 125 USD | 105 USD | 120 USD | 245 USD |
| 15 responders | 375 USD | 375 USD | 315 USD | 360 USD | 735 USD |
| 40 responders | 1,000 USD | 1,000 USD | 840 USD | 960 USD | 1,960 USD |
Sources: firehydrant.com/pricing, incident.io/pricing and pagerduty.com/pricing, checked in September 2026. incident.io Team caps you at 2 on-call schedules. Our PagerDuty pricing per user breakdown covers PagerDuty's add-ons.
Read it honestly. On seat price alone, FireHydrant Pro, incident.io Team with on-call and PagerDuty Professional are within a few dollars of each other and of our Starter plan. What separates them is what is inside the seat. IncidentBot Starter includes 100 SMS and voice notifications per user each month, and Team includes unlimited SMS and voice (fair use), unlimited schedules, 3 public or private status pages and postmortem drafts. Stakeholders who only read incidents are never billed on any plan. If you have 5 people and do not need phone paging, FireHydrant's Free plan or a free tier elsewhere is the cheaper choice; stay there until you need on-call.
FireHydrant pricing vs IncidentBot pricing
| FireHydrant | IncidentBot | |
|---|---|---|
| Pricing unit | Per responder, billed annually on Pro | Per user seat, monthly or annual |
| Entry paid price | Pro, 25 USD | Starter, 24 USD annual, 49 USD monthly |
| On-call scheduling | Pro and above | Every plan |
| SMS and voice paging | Add-on, price on request | 100 per user on Starter, unlimited (fair use) on Team and Business |
| Read-only stakeholders | Viewer licenses on Enterprise | Included in every plan, not billed |
| Public status pages | 1 on Free, unlimited on Pro | 1 on Starter, 3 on Team, unlimited on Business |
| Private status pages | Enterprise | Team and Business |
| Chat | Slack and Microsoft Teams on every plan | Slack on every plan, Microsoft Teams on Business |
| SSO | Pro and above | Business |
Where FireHydrant wins: a real free tier, Microsoft Teams and SSO on the entry paid plan, unlimited public status pages on Pro and a mature runbook engine. Where IncidentBot wins: phone paging is in the price, viewers are free, a private status page app does not need an Enterprise contract, and every price is on the public on call management software pricing page with a seat calculator.
Questions to ask before you sign or renew FireHydrant
- What does SMS and voice cost for our responder count, in writing?
- Do we need private incidents, viewer licenses, audit logs or SCIM this year? If yes, get the Enterprise quote.
- How many integrations will we connect, and does the Pro cap of 5 cover them?
- Will Pro stay available as a standalone plan through our next renewal after the Freshworks integration?
- How many on-call schedules do we run today, and how many will we run in a year? See how rotations work in on call scheduling software.
If you are also comparing Slack-first tools, the incident.io alternative page runs the same math against incident.io's on-call add-on, and incident.io pricing lists every incident.io plan.
How much does FireHydrant cost?
FireHydrant costs 25 USD per responder per month on the Pro plan, billed annually. There is a free plan for up to 10 responders without on-call scheduling, and Enterprise is priced by quote. SMS and voice notifications are sold separately on Pro. Checked on FireHydrant's pricing page in September 2026.
Is FireHydrant free?
FireHydrant has a free plan for up to 10 responders with 2 runbooks, a Slack and Microsoft Teams chatbot, 1 public status page and 3 integrations. It does not include on-call scheduling, so teams that carry a pager need Pro or a different tool.
Does FireHydrant charge for SMS and voice?
Yes. On Pro, SMS and voice notifications are listed as available for purchase, and FireHydrant does not publish the price. Push, Slack, Microsoft Teams and email notifications are included. Ask for the SMS and voice price in writing before comparing tools.
Does FireHydrant have a per-user price for viewers?
Viewer licenses for people who only read incidents are an Enterprise feature. On Pro, pricing is per responder. In IncidentBot, read-only stakeholders are included on every plan and never take a paid seat.
Who owns FireHydrant now?
Freshworks, the company behind Freshservice and Freshdesk, closed its acquisition of FireHydrant on January 5, 2026, and is integrating it into a combined ServiceOps product with Freshservice.
Paging, incidents and status pages on one published price
Create your account, rebuild one rotation and compare the bill against your FireHydrant quote.