incident.io plans and prices
| Plan | Price per user per month | On-call | Key limits and features |
|---|---|---|---|
| Basic | 0 USD | Single team on-call included | Slack or Microsoft Teams incident response, 1 public status page, 1 schedule, 1 workflow, 1 custom field |
| Team | 15 USD billed annually, 19 USD monthly | Add-on, plus 10 USD per user | Multi-team on-call with the add-on, 2 schedules, 3 workflows, 3 custom fields, 1 public status page, unlimited integrations, WhatsApp escalations, heartbeats |
| Pro | 25 USD | Add-on, plus 20 USD per user | Unlimited schedules, workflows and custom fields, private incidents, AI postmortems, advanced insights, 3 custom dashboards, 1 live call routing number, maintenance windows |
| Enterprise | Custom | Included | Unlimited public status pages, 5 live call routing numbers, phone trees, audit logs, custom RBAC, dedicated customer success manager |
| On-call only | 20 USD | Included | For teams that only need scheduling, escalation and paging |
Source: incident.io/pricing, checked in September 2026. Packaging changes, so confirm the numbers with incident.io before you sign.
Why do some sites show a different on-call add-on price?
Several pricing trackers quote the Team on-call add-on at 12 USD per user. That figure usually refers to monthly billing, while incident.io's page leads with the annual price of 10 USD. When you compare quotes, keep the billing period the same on both sides: annual Team with on-call is 25 USD per user, and monthly billing costs more.
incident.io cost beyond the seat price
The seat price is the number on the page. Four things move the real bill.
- On-call is a separate line. The Team and Pro prices cover incident response only. If your team carries a pager, add 10 or 20 USD for every user who needs on-call. Ask incident.io whether the add-on is charged for every seat or only for people in a rotation, because that single answer changes the total more than any discount.
- The Team plan caps. Team stops at 2 on-call schedules and 3 workflows. A second product squad, a separate database rotation or a follow-the-sun setup across two regions is enough to push you to Pro, and Pro with on-call is 45 USD per user.
- Features that start on Pro. Private incidents for security and HR, AI postmortems, custom dashboards and live call routing all begin on Pro. If one of them is a requirement, the Team price is not your comparison point.
- Features that start on Enterprise. Audit logs, custom RBAC, phone trees and more than one public status page are Enterprise. Teams heading into a SOC 2 or ISO 27001 audit often need audit logs, and pair their incident tool with compliance management software that maps those records to controls. If you need audit logs, you are buying Enterprise at a quoted price.
How much does incident.io cost per year?
At list price, a Team seat with on-call costs 300 USD per user per year (15 plus 10 USD, billed annually). A Pro seat with on-call costs 540 USD per user per year. A 15 person team on Team with on-call pays 4,500 USD a year, and the same team on Pro with on-call pays 8,100 USD a year, before any Enterprise upgrade.
incident.io pricing for 5, 15 and 40 users
List prices per month at annual billing. Every row assumes the team needs on-call, because that is what an engineering rotation actually runs.
| Plan | 5 users | 15 users | 40 users |
|---|---|---|---|
| incident.io Team without on-call (15 USD) | 75 USD | 225 USD | 600 USD |
| incident.io Team plus on-call (15 plus 10 USD) | 125 USD | 375 USD | 1,000 USD |
| incident.io Pro plus on-call (25 plus 20 USD) | 225 USD | 675 USD | 1,800 USD |
| incident.io On-call only (20 USD) | 100 USD | 300 USD | 800 USD |
| IncidentBot Starter (24 USD, on-call and 100 SMS and voice notifications per user) | 120 USD | 360 USD | 960 USD |
| IncidentBot Team (49 USD, unlimited schedules, unlimited SMS and voice with fair use, private status pages) | 245 USD | 735 USD | 1,960 USD |
Read the table honestly. If your whole company fits in 2 schedules and 3 workflows, incident.io Team with on-call at 25 USD is a fair price and close to our Starter plan at 24 USD. The gap opens when you outgrow Team. A 40 person engineering group with four squads needs more than 2 schedules, which on incident.io means Pro with on-call at 1,800 USD a month. On IncidentBot, unlimited schedules come on Team at 1,960 USD a month, together with unlimited SMS and voice paging and up to 3 public or private status pages, and read-only stakeholders who never take a paid seat. You can put your own numbers into the seat calculator on the on call management software pricing page.
incident.io pricing vs FireHydrant and PagerDuty
| Per user per month, annual, with on-call | incident.io | FireHydrant | PagerDuty | IncidentBot |
|---|---|---|---|---|
| Entry plan with on-call | Team plus on-call, 25 USD | Pro, 25 USD plus SMS and voice | Professional, 21 USD | Starter, 24 USD |
| Next tier | Pro plus on-call, 45 USD | Enterprise, custom | Business, 41 USD | Team, 49 USD |
| Free plan | Basic | Up to 10 responders, no on-call | Up to 5 users | No free plan, a sample incident runs without an account |
Sources: incident.io/pricing, firehydrant.com/pricing and pagerduty.com/pricing, checked in September 2026. Our FireHydrant pricing and PagerDuty pricing per user breakdowns cover each vendor's add-ons in detail.
Which incident.io plan does your team need?
- Basic fits a single team of a few engineers that wants a clean Slack incident channel and one status page, and can live with one schedule.
- Team with on-call fits one or two squads with a simple rotation. It is the best value in incident.io's lineup as long as you stay under 2 schedules and 3 workflows.
- Pro with on-call fits companies with several rotations, private security incidents or a need for AI postmortems and custom dashboards.
- Enterprise fits regulated companies that need audit logs, custom roles and several public status pages.
- On-call only fits teams that run incidents somewhere else and just need paging.
If your plan choice is driven by the schedule cap or by private incidents rather than by features you actually want, that is the moment to price a tool where on-call and private pages are part of the base seat. Our incident.io alternative page walks through that comparison and a two to three week switch plan.
incident.io pricing vs IncidentBot pricing
| incident.io | IncidentBot | |
|---|---|---|
| Pricing unit | Per user, plus an on-call add-on on Team and Pro | Per user seat, on-call always included |
| Entry paid price with on-call | 25 USD annual (Team plus on-call) | 24 USD annual, 49 USD monthly (Starter) |
| On-call schedules | 2 on Team, unlimited on Pro | 3 on Starter, unlimited on Team and Business |
| SMS and voice paging | Part of the on-call add-on | 100 per user on Starter, unlimited (fair use) on Team and Business |
| Private incidents and private status pages | Pro and Enterprise | Private status pages on Team and Business |
| Public status pages | 1 on Basic, Team and Pro, unlimited on Enterprise | 1 on Starter, 3 on Team, unlimited on Business |
| Read-only stakeholders | Counted under incident.io's user rules | Included on every plan, never billed |
| Chat | Slack or Microsoft Teams on every plan | Slack on every plan, Microsoft Teams on Business |
| SSO | Every plan, SAML on Pro | SSO/SAML and audit log on Business |
Where incident.io wins: a free plan, Microsoft Teams and SSO on every tier, a lower seat price for teams that do not carry a pager, and a polished AI postmortem editor on Pro. Where IncidentBot wins: on-call is never an add-on, a third schedule does not force an upgrade, private status page app pages come on Team, and stakeholders who only read are free. How rotations, overrides and hand-offs work is on on call scheduling software.
Questions to ask before you sign or renew incident.io
- Is the on-call add-on charged for every user, or only for people who are in a rotation?
- How many schedules will we run in twelve months, and does Team's cap of 2 still fit?
- Do we need private incidents, audit logs or more than one public status page this year?
- What does the add-on cost on monthly billing, and can we mix monthly and annual seats?
- If we add Microsoft Teams, SAML or live call routing later, which plan does that put us on?
Write the answers down next to the seat count. With those five numbers, the comparison against any other tool takes ten minutes.
How much does incident.io cost?
incident.io costs 15 USD per user per month on the Team plan billed annually (19 USD monthly) and 25 USD per user on Pro. On-call is an add-on: plus 10 USD per user on Team and plus 20 USD on Pro. Basic is free and Enterprise is priced by quote. Checked on incident.io's pricing page in September 2026.
Is incident.io free?
incident.io has a free Basic plan with Slack or Microsoft Teams incident response, one public status page, single team on-call, one schedule and one workflow. It suits a small team with one rotation. Once you need a second schedule or multi-team on-call, you move to Team with the on-call add-on.
Is on-call included in incident.io pricing?
Not on Team or Pro. On-call scheduling and paging cost an extra 10 USD per user on Team and 20 USD per user on Pro, and are included on Enterprise. A standalone on-call only plan costs 20 USD per user. In IncidentBot, schedules and escalation policies are included in every paid plan.
What is the difference between incident.io Team and Pro?
Team costs 15 USD per user annually and caps you at 2 on-call schedules, 3 workflows and 3 custom fields. Pro costs 25 USD and removes those caps, adds private incidents, AI postmortems, custom dashboards and a live call routing number. With on-call, the gap is 25 USD versus 45 USD per user.
Is incident.io cheaper than PagerDuty?
For incident response alone, yes: incident.io Team is 15 USD per user against PagerDuty Professional at 21 USD. With on-call added, incident.io Team costs 25 USD and Pro costs 45 USD, while PagerDuty Professional is 21 USD and Business 41 USD, all billed annually. The cheaper option depends on which tier your features require.
On-call, incidents and status pages on one published price
Create your account, rebuild one rotation and compare the monthly bill against your incident.io quote.