Skip to content
IncidentBot

On call management software pricing per seat

One price per responder seat covers the whole incident lifecycle: alerting, on-call schedules, escalation, Slack incident channels, status pages and postmortems. No add-ons for the status page, no separate on-call product, and stakeholder viewers are included in every plan.

Starter

USD

Your total per month

For small teams starting on-call. 49 USD per user per month, or 24 USD per user per month billed annually.

  • On-call schedules and rotations (up to 3 schedules)
  • Escalation policies (up to 3)
  • Alert integrations: Datadog, Prometheus Alertmanager, Grafana, CloudWatch, Sentry, email, webhook
  • Paging by mobile push, email and Slack
  • 100 SMS and voice notifications per user per month
  • Slack incident channels with /incident
  • 1 public status page
  • Incident timeline and basic postmortem template

Team

Recommended

USD

Your total per month

For product engineering teams. 99 USD per user per month, or 49 USD per user per month billed annually. Everything in Starter, plus:

  • Unlimited schedules, rotations, overrides and escalation policies
  • Unlimited SMS and voice paging (fair use)
  • Alert grouping and deduplication rules, maintenance windows
  • Incident roles (commander, comms, scribe), severity levels, custom fields
  • Runbooks attached to services
  • 3 status pages (public or private) with subscriber notifications and custom domain
  • Postmortem drafts from the timeline, action items synced to Jira and Linear
  • MTTA and MTTR reports, on-call load report

Business

USD

Your total per month

For multi-team organizations and regulated teams. 199 USD per user per month, or 99 USD per user per month billed annually. Everything in Team, plus:

  • Service catalog with dependencies and ownership
  • Workflow automation (if severity is SEV1, page leadership, open a Zoom bridge, post to the status page)
  • Unlimited status pages, audience-specific pages
  • SLA and uptime reporting per service, exportable for customers
  • SSO/SAML, audit log
  • Microsoft Teams in addition to Slack
  • Priority support

Enterprise

USD

Your total per month

For large organizations with security and procurement requirements. 398 USD per user per month, or 199 USD per user per month billed annually. Everything in Business, plus:

  • SCIM provisioning, advanced roles and permissions
  • Data residency (US or EU), custom data retention
  • 99.99 percent paging uptime SLA
  • Dedicated success manager, onboarding and migration from Opsgenie or PagerDuty
  • Annual invoicing, purchase orders, security questionnaire and DPA
PlanYour total per monthYour total per year
Starter
Team
Business
Enterprise

Stakeholder viewers: included, not billed

Estimate what faster acknowledgement is worth to you

Enter your own figures. The estimate multiplies the three numbers you type and nothing else: incidents per month, times the minutes of acknowledgement you expect to save per incident, times what one minute of downtime costs your business.

Estimated value per month
Team plan cost per month for your seats

This is an estimate built only from the numbers you enter. It is not a measured result and not a promise of savings.

Plans and prices

PlanMonthly priceAnnual priceWhat is included each month
Starter49 USD per user per month24 USD per user per month, billed annuallyUp to 3 schedules and 3 escalation policies, 100 SMS and voice notifications per user, 1 public status page
Team99 USD per user per month49 USD per user per month, billed annuallyUnlimited schedules and policies, unlimited SMS and voice paging (fair use), 3 status pages, postmortem drafts, reports
Business199 USD per user per month99 USD per user per month, billed annuallyService catalog, workflow automation, unlimited status pages, SLA reporting, SSO/SAML, audit log
Enterprise398 USD per user per month199 USD per user per month, billed annuallySCIM, data residency US or EU, 99.99 percent paging uptime SLA, migration, invoicing and DPA

Who counts as a responder seat

A responder seat is a user who can be on call or act on incidents: acknowledge pages, take a role in the incident channel, publish a status update or edit a postmortem. Everyone else in the company follows incidents as a stakeholder viewer.

  • Stakeholder viewers see incidents, timelines, status and postmortems, read-only, at no charge.
  • Adding a responder mid-cycle is prorated to the end of the billing period.
  • Removing a responder frees the seat from the next billing period.

Try it before you choose a plan

The incident response platform demo runs a sample incident in your browser, with your own escalation policy, and shows the timeline, status page draft and postmortem it produces. No account needed.

On call management software without add-ons

Many incident stacks sell paging, incident response and status pages as separate products. In IncidentBot, every plan covers the full lifecycle.

Billing questions

Is there a free trial?

There is no free plan. The incident simulator on the demo page runs without an account, so you can see how escalation, the status page draft and the postmortem work before you choose a plan.

How does annual billing work?

Annual billing charges the per-seat annual price for twelve months in one payment: 24 USD, 49 USD, 99 USD or 199 USD per user per month, depending on the plan. That is half the monthly price on every plan.

Can we cancel anytime?

Yes. A monthly plan runs to the end of the paid month and then stops. An annual plan runs to the end of the paid year. You keep access until the end of the period you paid for.

Can we change plans later?

Yes. Upgrading takes effect immediately and is prorated. Downgrading takes effect from the next billing period.

What does fair use on unlimited SMS and voice mean?

Unlimited SMS and voice paging on Team and higher covers real on-call paging for your responders. It is not meant for bulk messaging or for paging people who are not seat holders.

Do you invoice and accept purchase orders?

Every plan, Enterprise included, starts by card on this page. Enterprise also includes annual invoicing and purchase orders for renewals: write to [email protected] with your purchase order details.

Pick a plan and connect your first alert this afternoon

Compare plans