xMatters is owned by Everbridge, which acquired it in 2021.

xMatters alternative and xMatters competitors with paging, Slack incidents and a status page in every plan

IncidentBot is an xMatters alternative for engineering teams that want on-call scheduling, escalation, SMS and voice paging, Slack incident channels, a status page and postmortems on one per-seat price. On xMatters, status pages start on the custom-priced Advanced plan and SMS and voice come in monthly allowances per user. On IncidentBot, a public status page is in every plan from 24 USD per user a month, and unlimited SMS and voice paging (fair use) starts on Team.

Run a sample incident

What teams check before renewing xMatters

xMatters, part of Everbridge, is a strong platform for large IT operations groups. Its workflow designer, ServiceNow integration and multilingual messaging are hard to match, and many enterprises should stay on it. The engineering teams that compare usually hit one of four things.

If none of these applies, xMatters remains a solid choice. If two of them do, the rest of this page shows how the costs and the switch compare.

Status pages on Advanced only. xMatters lists status pages on the Advanced plan, which is priced by quote. A team that wants to tell customers what is happening during an outage either buys Advanced or pays for a separate status page tool.
Notification allowances. Starter includes 50 SMS and 10 voice notifications per user per month, and Base includes 100 SMS and 20 voice. Unlimited SMS and voice start on Advanced. A noisy week on a large rotation can use a small allowance fast.
The 25 user ceiling on Starter. Starter at 15 USD per user covers up to 25 users. The 26th engineer moves the whole team to Base at 39 USD per user.
An ITSM-shaped product for a DevOps team. xMatters is built around IT operations workflows. Teams that run incidents in Slack and want a short path from alert to channel to postmortem often find the setup heavier than they need.

Who switches, and who should stay

Teams that switch are usually 10 to 150 engineers who run incidents in Slack, need phone paging at night and want a status page without a custom contract. Teams that should stay: enterprises with deep ServiceNow workflows built in xMatters Flow Designer, companies that send alerts in many languages to non-technical staff, and operations centers that rely on xMatters mass notification features.

xMatters vs IncidentBot at a glance

xMatters plan details below come from xMatters' public pricing page, checked in September 2026. Confirm on their site before you sign, since packaging changes.

What you check	xMatters	IncidentBot
Entry paid plan	Starter, 15 USD per user per month, up to 25 users	Starter, 24 USD per user per month annual, 49 USD monthly, no user ceiling
Next tier	Base, 39 USD per user per month	Team, 49 USD annual, Business 99 USD annual
On-call scheduling and escalation	Every plan, including Free	Every plan
SMS and voice paging	50 SMS and 10 voice per user on Starter, 100 SMS and 20 voice on Base, unlimited on Advanced	100 SMS and voice notifications per user on Starter, unlimited (fair use) on Team and Business
Status pages	Advanced plan, custom price	1 public on Starter, 3 public or private on Team, unlimited on Business
Incident channels in Slack	Via integration	Built in: /incident opens a channel with roles, severity and runbook
Postmortems	Incident timeline and resolver insights	Timeline-based postmortem draft on Team and above, action items to Jira and Linear
Stakeholders who only read	Stakeholder licenses sold as an add-on	Included on every plan, never billed
Multilingual messaging	42 languages on Base and above	English
Free plan	Up to 5 users, no SMS, voice or status pages	No free plan; the incident simulator runs without an account

Where xMatters wins: a lower entry price for teams under 25 users, a free tier for 5 users, multilingual messaging, a mature workflow designer and a long record with ServiceNow shops. Where IncidentBot wins: a status page on every plan instead of a custom-priced tier, unlimited phone paging from Team, incident channels in Slack without building a workflow, free read-only stakeholders and a full public price list with no user ceiling on the entry plan.

xMatters alternative pricing for a 10 and a 40 user team

List prices per month. xMatters prices come from xmatters.com/pricing; IncidentBot prices are annual billing.

Plan	10 users, per month	40 users, per month
xMatters Starter (15 USD, 50 SMS and 10 voice per user, no status page)	150 USD	Not available above 25 users
xMatters Base (39 USD, 100 SMS and 20 voice per user, no status page)	390 USD	1,560 USD
xMatters Advanced (unlimited SMS and voice, status pages)	Custom quote	Custom quote
IncidentBot Starter (24 USD, 100 SMS and voice per user, 1 public status page)	240 USD	960 USD
IncidentBot Team (49 USD, unlimited SMS and voice, 3 status pages, postmortem drafts)	490 USD	1,960 USD

Read it honestly. A 10 person team that needs no status page pays less on xMatters Starter. The comparison flips at 26 users, where xMatters moves you to Base at 39 USD, and it flips again when you need a status page, which on xMatters means the Advanced quote plus nothing on a lower tier. For 40 engineers, IncidentBot Starter with a public status page costs 960 USD a month against 1,560 USD on xMatters Base without one. Put your own numbers into the seat calculator on on call management software pricing.

From alert to status update in one record

Teams leaving xMatters usually want the paging reliability they have today and a lighter incident flow on top of it.

Paging rules, grouping and noise controls are on incident alerting software, and the incident workflow with roles and severity rules is on incident response tools.

An alert from Datadog, Prometheus Alertmanager, Grafana, CloudWatch, Sentry, email or a webhook lands on a service and pages the on-call engineer through an escalation policy: push, SMS, voice, email and Slack. Paging runs outside Slack, so a chat outage never silences an alert.
/incident opens a dedicated channel, sets severity, assigns commander, comms lead and scribe, and posts the runbook attached to the service.
The comms lead turns the live incident into a status update and publishes it to the status page app with one click. Nothing goes to customers on its own.
When the incident closes, the timeline becomes a blameless incident postmortem draft with impact window, response times and action items synced to Jira or Linear.

Moving off xMatters in five steps

A paging migration is a translation, not a rebuild. Most teams finish in two to four weeks.

Inventory: export your groups, rotations, escalation rules, devices, integrations and any Flow Designer workflows that page people. Mark which workflows only route alerts and which do real automation.
Rebuild rotations: recreate groups as schedules and escalation policies with on call scheduling software, including overrides, shadow shifts and hand-off times. Keep the names so responders recognize them.
Re-point alerts: add IncidentBot as a second destination in each monitoring tool, one service at a time, so both tools receive the same alerts.
Parallel run: keep xMatters paging for one to two weeks while IncidentBot pages the same people, then compare who was reached and how fast.
Cut over: move paging, publish your status page on your own domain and keep xMatters reports exported where the team can read them.

Other xMatters alternatives and competitors

The usual xMatters competitors are PagerDuty, Opsgenie, Splunk On-Call, incident.io, FireHydrant, Rootly, Grafana Cloud IRM, OnPage, AlertOps and Squadcast. PagerDuty is the closest enterprise peer; our PagerDuty alternative page covers that comparison. Opsgenie is no longer sold to new customers and reaches end of support on April 5, 2027, see the Opsgenie alternative. Slack-first teams usually compare incident.io and FireHydrant, and our best incident management software guide lists the criteria that separate them all.

What is the best alternative to xMatters?

The best xMatters alternative depends on your team. Enterprise IT groups with ServiceNow workflows usually compare PagerDuty. Engineering teams that run incidents in Slack and want paging, a status page and free read-only stakeholders on one published price pick IncidentBot. Very small teams with no budget can start on a free tier elsewhere.

How much does xMatters cost?

xMatters lists a free plan for up to 5 users, Starter at 15 USD per user per month for up to 25 users, Base at 39 USD per user per month and Advanced at a custom price. SMS and voice come in per user allowances on Starter and Base and are unlimited on Advanced. Checked on xMatters' pricing page in October 2026. The full breakdown with costs for 5, 15 and 40 users is in our xMatters pricing guide.

Does xMatters include a status page?

Status pages are listed on the Advanced plan, which is priced by quote. The Free, Starter and Base plans do not include them. In IncidentBot, a public status page is part of every plan, and private status pages start on Team.

Who owns xMatters?

xMatters is owned by Everbridge, a critical event management company that acquired it in 2021. It is sold as part of Everbridge's portfolio of alerting and incident communication products.

Who are xMatters' competitors?

xMatters' main competitors are PagerDuty, Opsgenie, Splunk On-Call, incident.io, FireHydrant, Rootly, Grafana Cloud IRM, OnPage, Squadcast and IncidentBot. They split into paging-first on-call tools and Slack-first incident response tools; IncidentBot covers both in one seat.

Can we try it before we migrate?

Yes. The incident simulator runs a sample incident in your browser: an alert, escalation through a policy you build, a Slack channel, a status page draft and a postmortem skeleton.

Replace xMatters with paging, incidents and a status page on one price

Create your account, rebuild one team's rotation and run both tools side by side until the pages match.